Shipping, Customs & Returns

Shipping, customs & returns

DHL Express from Japan

Every order ships free by DHL Express — typically 3–6 days to the EU, fully tracked and insured. We have shipped hundreds of watches to Europe this way.

Customs, honestly

Prices do not include EU import VAT. Before delivery, DHL collects your country's VAT (19–23% of the watch price) plus a small clearance fee. Under €150 of value there is no customs duty; above it a small duty may apply. Every listing shows an estimate, and we always declare the true value — it keeps the insurance on your watch valid.

Example: for a €195 watch delivered to Germany, expect roughly €40–55 in VAT and clearance fees, collected by DHL before delivery.

Returns

See our Inspection & Guarantee page for the 14-day guarantee and return rules.

Payment

Visa, Mastercard, Amex, Apple Pay, Google Pay and PayPal. All payments are processed securely — we never see your card details.